Case Study: How OmniEhub Helped an Omni-channel Retailer and Global eCommerce Seller Grow Their Business Worldwide

Background

Omni-channel retailing is a strategy that involves providing a seamless and consistent shopping experience across different channels and platforms, such as online, offline, mobile, social media, etc. Omni-channel retailing can help increase customer loyalty, retention, and satisfaction.

One of the omni-channel retailers and global eCommerce sellers that adopted this strategy was DEF, a company that sells fashion accessories and jewelry online and offline. DEF had an online store that shipped products worldwide, as well as physical stores in several countries and regions.

Challenge

DEF needed a reliable and cost-effective logistics partner that could help them manage their omni-channel order fulfillment process from China, where their products were sourced and manufactured, to their customers worldwide. They also wanted to ensure that their products were of high quality, matched their brand identity, and delivered on time and in good condition.

DEF had several challenges for their logistics partner:

• Ability to handle different types of orders from different channels and platforms, such as online store, physical store, social media, etc.

• Ability to integrate with different eCommerce platforms and systems, such as Amazon, Ebay, Walmart and Shopify, etc.

• Ability to provide online tracking and customer service for each order

• Ability to deal with customs clearance and taxes for each destination country

• Ability to provide flexible and scalable solutions for different order volumes and scenarios

Solution

DEF chose OmniEhub as their logistics partner because of their expertise and service network in global Omni-channel retail industry. OmniEhub provided DEF with their OmniEhub Fulfillment Network (OFN) service, which is a best-in-class warehousing and fulfillment solution that allows omni-channel retailers and global eCommerce sellers to manage their order fulfillment process from China to their customers worldwide.

With OFN service, DEF was able to:

• Save time and money by outsourcing the warehousing, packaging, labeling, and shipping of their products to OmniEhub's network of trusted warehouses in China

• Access a wide range of shipping options and rates for different countries and regions, such as express, postal, or direct-entry parcel services

• Provide online tracking and customer service for each order through OmniEhub's clouding service platform

• Simplify the customs clearance and tax process for each destination country with OmniEhub's expertise and network

• Adjust their fulfillment solutions according to their order volume and scenarios with OmniEhub's flexibility and scalability

Result

With OmniEhub's OFN service, DEF was able to manage their omni-channel order fulfillment process from China to their customers worldwide in a fast, reliable, and cost-effective way. They were able to:

• Reduce their fulfillment cost by 30% compared to other logistics providers

• Increase their customer loyalty by providing a seamless and consistent shopping experience across different channels and platforms

• Boost their sales by 50% by reaching new markets and customers worldwide

• Avoid any customs issues or delays by leveraging OmniEhub's expertise and network

• Scale up their fulfillment solutions as their order volume increased with OmniEhub's flexibility and scalability

DEF was very satisfied with OmniEhub's OFN service and continued to use it for their omni-channel retailing and global eCommerce business. They also recommended OmniEhub to other omni-channel retailers and global eCommerce sellers that needed a reliable and cost-effective logistics partner.