How OmniEhub Helped a Crowdfunding Campaign Deliver Rewards to Backers Worldwide

2023-04-26 15:43
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Case Study: How OmniEhub Helped a Crowdfunding Campaign Deliver Rewards to Backers Worldwide

Background

Crowdfunding is a popular way for entrepreneurs and innovators to raise funds and validate their ideas by pre-selling products to customers online. However, crowdfunding also comes with many challenges, such as managing the order fulfillment process, sourcing products from reliable suppliers, shipping rewards to backers worldwide, and dealing with customs and taxes.

One of the crowdfunding campaigns that faced these challenges was XYZ, a project that aimed to create an easy to use submersible underwater drone. XYZ launched its campaign on Indiegogo.com, a popular crowdfunding platform, and successfully raised over $500,000 from more than 600 backers in 20 countries.

Challenge

XYZ needed a reliable and cost-effective logistics partner that could help them handle the order fulfillment process from China, where their products were manufactured, to their backers worldwide. They also wanted to ensure that their backers received their rewards on time and in good condition, and that they could track their orders online.

XYZ had several requirements for their logistics partner:

  • Ability to ship products from manufacturer in China directly to backers without any inventory or warehousing costs

  • Ability to handle different shipping methods and rates for different countries and regions

  • Ability to provide online tracking and customer service for each order

  • Ability to deal with customs clearance and taxes for each destination country

  • Ability to provide flexible and scalable solutions for different order volumes and scenarios

Solution

XYZ chose OmniEhub as their logistics partner because of their expertise and service network in global Omni-channel retail industry. OmniEhub provided XYZ with their Shipping with OmniEhub (SWO) service, which is a tailor-made shipping solution that allows crowdfunding campaigns to source products from China and ship them directly to backers worldwide without any inventory or warehousing costs.

With SWO service, XYZ was able to:

  • Save time and money by eliminating the need for inventory management, warehousing, packaging, labeling, and domestic shipping in China

  • Access a wide range of shipping options and rates for different countries and regions, such as express, postal, or direct-entry parcel services

  • Provide online tracking and customer service for each order through OmniEhub's clouding service platform

  • Simplify the customs clearance and tax process for each destination country with OmniEhub's expertise and network

  • Adjust their shipping solutions according to their order volume and scenarios with OmniEhub's flexibility and scalability

Result

With OmniEhub's SWO service, XYZ was able to deliver their rewards to their backers worldwide in a fast, reliable, and cost-effective way. They were able to:

  • Reduce their order fulfillment cost by 30% compared to other logistics providers

  • Increase their customer satisfaction by 50% by delivering their rewards on time and in good condition

  • Boost their brand reputation by providing online tracking and customer service for each order

  • Avoid any customs issues or delays by leveraging OmniEhub's expertise and network

  • Scale up their shipping solutions as their order volume increased with OmniEhub's flexibility and scalability

XYZ was very satisfied with OmniEhub's SWO service and continued to use it for their post-campaign sales and future projects. They also recommended OmniEhub to other crowdfunding campaigns that needed a reliable and cost-effective logistics partner.